Shipping policy

Shipping Policy

Last updated: November 12, 2026

1. Shipping Coverage and Cost

sxszbx offers free standard shipping on every order sent to a U.S. address. We currently ship exclusively within the United States.

2. When We Ship Your Order

Once we confirm your order and receive payment, we usually prepare and dispatch it within 1–2 business days. The carrier’s transit time starts when the order ships and is counted separately from processing time.

We count Monday through Friday as business days, excluding U.S. federal holidays.

3. Delivery Estimates and Delays

Allow an estimated 5–10 business days for delivery after dispatch. With processing included, we aim to deliver within 6–12 business days of order confirmation.

Delivery dates are estimates and cannot be guaranteed. Severe weather, holidays, carrier interruptions, and other unexpected events can delay delivery. If your order is significantly delayed, we will share the information available to us and explain any options for resolving the delay required by applicable law.

4. Dispatch Address

We ship orders from the following address.

sxszbx
40 Overlook Dr
Hanover, PA 17331
United States

5. Shipment Notifications and Tracking

We send shipment updates to the email address you entered at checkout. If the carrier provides tracking, we include those details in the update. The first carrier scan may take some time to appear.

6. Address Changes and Delivery Issues

Check your shipping address before you place your order. If you spot an error, email hello@sxszbx.com promptly so we can check whether the address can still be corrected before dispatch.

If your package appears lost, arrives damaged, or is marked as delivered but you cannot find it, email hello@sxszbx.com with your order number. We will work with the carrier to investigate, consider its delivery status as part of our review, and keep your claim open while we look into the issue. We will work toward a resolution appropriate to the circumstances and applicable law.

7. Returns

You may request a return for an eligible order within 30 calendar days of receiving it. Contact us before mailing anything back so we can provide instructions and arrange return shipping at our expense. We pay the shipping costs for eligible returns.

See our Return and Refund Policy for the return process and refund timing.