Refund policy

Return and Refund Policy

Last updated: November 12, 2026

This policy covers purchases made from sxszbx through sxszbx.com.

1. When You Can Request a Return

You have 30 calendar days from the day you receive an item to request a return. You may do so if the item does not fit, you have changed your mind, or the item arrives damaged, defective, or different from what you ordered.

For fit or change-of-mind returns, the item must be in its original condition, unworn, unwashed, and unused. Keep the original tags attached and include the original packaging if it came with the item. Provide your order number or another proof of purchase.

You may report a damaged, defective, or incorrect item regardless of its condition. Your rights under applicable law still apply.

2. How to Start a Return

Email hello@sxszbx.com before mailing anything back. Include your order number, the item you wish to return, and your reason for returning it. If the item is damaged, defective, or incorrect, please include photos if you can reasonably provide them.

We will review your request, confirm the associated order, and send you return instructions. For eligible returns, we will arrange and pay for return shipping.

Return address
sxszbx
40 Overlook Dr
Hanover, PA 17331
United States

3. Return Shipping Costs and Fees

We pay the shipping costs for eligible returns. We charge no restocking or return handling fees.

Standard shipping is free on U.S. orders, so there is no original standard shipping charge to deduct from your refund.

4. Return Inspection and Refunds

Within 3 business days of receiving your return, we will inspect the item and notify you of our decision. If we decline your return, we will explain the reason.

If we approve your return, we will initiate a refund to your original payment method within 15 business days of approval. The refund covers what you paid for the items we accepted, including any applicable refundable taxes. Any discounts you used are already reflected in the amount you paid.

Your bank or payment provider may take additional time to post the refund. If it has yet to appear after your provider’s stated processing period, email hello@sxszbx.com so we can help trace it.

5. Problems With Items in Your Order

Email hello@sxszbx.com if an item arrives damaged or defective, you receive an item you did not order, or part of your order is missing. We will look into the issue and arrange an appropriate solution, such as a replacement or refund. If the error is ours, we will cover the shipping costs needed to resolve it.

We may carry out a reasonable inspection to identify the issue. Your rights under applicable law still apply.

6. Exchanges

If you want a different size or product, contact us before sending back the original item. We will check availability and explain how to proceed.

If an exchange is unavailable, you may request a return for an eligible item and place a new order.

7. Canceling an Order

To request a cancellation, email hello@sxszbx.com as soon as possible. We will check whether we can stop the order before it ships. If it has already shipped, follow the return process described above.

If we confirm your cancellation before dispatch, we will initiate a refund to your original payment method within 2 business days.

For this policy, business days are Monday through Friday, excluding U.S. federal holidays. You retain all rights and remedies available under applicable law.